WHAT TYPE OF INFORMATION WE COLLECT?
We collect certain information which may identify you, namely information that identifies an individual or may with reasonable effort identify an individual (“Personal Information”). This includes:
- Data submitted via the Website: if you decide to submit your details to contact us through our website, we will collect Personal Information you provide us by filling in the details in order to contact us, such as your name, phone number and email address.
- Voluntary information: We also collect information which you provide us voluntarily such as your information when you respond to communications from us, contact our support, communicate with us via email or share additional information about yourself or about others through your use of the Website.
- Device information: When you use our Website we may also collect Personal Information from your device, including online identifiers (i.e. online data collected from user’s devices which leave traces which may be used to identify users) such as IP addresses, your operating system version, device settings, hardware information, browser type, language preferences, time zone, referral domains, the websites and apps you visit, the duration of your visits and your actions during such visits.
HOW WE MAY COLLECT YOUR INFORMATION?
- When you submit your details and ask to contact us through our Website, we may collect Personal Information from you.
- When using our Websites we may assign your device with a cookie (session or persistent), web beacons or other related technologies, to collect information with respect to your activity on our Website and track your use of our Website.
- Such tracking technologies allow us and third parties to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Website, improve our Website’s performance and customize your experience on our Website. We also use this information to collect statistics about the usage of our Website and perform analytics.
- Cookies are small pieces of text that a web server places on your computer or mobile device when you visit a web page. A cookie is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
- We use Google Analytics, which is a cookie that is used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve the Website. These cookies collect the number of visitors to the Website, where visitors have come to the Website from and the pages they visited.
HOW WE USE THE INFORMATION WE COLLECT?
- To enhance and personalize your experience in our Website;
- To communicate with you with respect to offers you submitted;
- To carry out and respond to your inquiries, feedback, support request or questions, and update you with information pertaining to your offers or transactions, as well as provide you with the most relevant additional services and offers;
- To perform a research or to conduct analytics in order to improve and customize our Website to our user’s needs and interests;
- To market our products and services;
- To detect, prevent, or otherwise address fraud, security or technical issues;
- To respond to claims that any content available through the Website violates rights of third-parties;
- To resolve disputes and enforce our policies, including investigation of potential violations thereof, for the purpose of law enforcement or in accordance with any applicable law or regulation.
WITH WHOM WE SHARE THE INFORMATION WE COLLECT?
- Our trusted service providers, whom we rely on to perform functions on our behalf solely in connection with the operation of our Website (including hosting information, analytics, process requests, etc.). In all such cases, we will ensure the service provider agrees to keep the information confidential;
- Our subsidiaries or other affiliated companies.
The parties with whom we may share information, in accordance with the terms stipulated herein, are located around the world; consequently, we may transmit or store your information, including Personal Information, in different locations around the world, in particular outside the EEA, in accordance with applicable laws and regulations. In such circumstances, we will strive to ensure that adequate measures are put in place in order to protect your confidentiality and rights with respect to your Personal Information.
FOR HOW LONG WE RETAIN THE INFORMATION?
Please note that unless we are instructed otherwise by our users, we retain the information we collect for as long as needed to provide the Website and to comply with our legal obligations, resolve disputes and enforce our agreements.
HOW DO WE GUARANTEE YOUR PRIVACY RIGHTS?
If you reside in the UK, the EU or in other jurisdictions that afford you with the below rights, you may contact us at any time and request:
- To access or delete any Personal Information relating to you
- To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted).
- Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
- That we will restrict or cease any further use of your Personal Information;
- That we will provide the Personal Information you volunteered to us in a machine-readable format.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements.
If you wish to raise a complaint on how we have handled your Personal Information, please contact us directly through the contact details available below.
If you are not satisfied with our response or believe we are collecting or processing your Personal Information not in accordance with the laws, you can complain to the applicable data protection authority.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion. Our users may, at any time, rectify, update or withdraw Personal Information pertaining to them, by submitting a request in our online customer service.
HOW DO WE PROTECT YOUR INFORMATION?
We take great care in implementing and maintaining the security of the Website and your information. We use industry standard security tools and measures, as well as internal guidelines and organizational procedures to prevent information misuse and data leakage.
While we strive to use commercially acceptable means and procedures to protect the information, which considerably reduce the risks of data misuse, we cannot guarantee that our systems will be absolutely safe. If you become aware of any security vulnerability or potential data breach, please contact us immediately, and we will take the appropriate measures to address such incident, as deemed necessary.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Website, and we make no warranty, express, implied or otherwise, that we will prevent such access.
We may send to your email address periodical notifications pertaining to the product you have expressed interest in, which will serve as reminders. We may also send to your email address promotional offers, products which may interest you, notifications, updates or surveys. You may, at any time, request to opt-out of receiving future emails or notifications from us, by contacting us or by following the instructions on such promotional offers (such as by clicking an “unsubscribe” link). However, please note that if you place an offer in the future for other products or accept our promotional offers, we may send you notifications pertaining to such products (even if you have previously opted-out).
We do not knowingly collect or solicit Personal Information from anyone under the age of consent in the jurisdiction where such person resides (“Age of Consent”). By accessing or using our Website you certify to us that you are above the Age of Consent. In the event that we learn that we have collected Personal Information from a child under the Age of Consent, we will delete that information upon discovery.
MERGER, SALE OR BANKRUPTCY
HOW TO CONTACT US
The Sellfast Group, Coach House, Hadnock Road, Monmouth NP25 3NQ, UK
Phone: +44 (0) 1291370020